Mixture Guide

What is the Mixture Guide?

The Mixture Guide guides you to the needed gas mixture according to your application and enables you to directly ask Air Liquide Expertise-Center for a quotation.

You should enter your application and follow the steps. Whenever you want, you can switch via the button “Define my own Mixture” to a configurator in which you can directly configure your mixture.

The Mixture Guide checks if your request corresponds to an already existing portfolio product and shows you the mixtures close to your request. You can distinguish them with the icons “exact” or “very close” in your result page.

Prices will be given in the offer of our Expertise-Center within 2 working days, with the information about the technical feasibility of on-demand mixtures.

Can I directly order via the Mixture Guide?

The Mixture Guide enables you to request a quotation, which will enable you to place an order by confirming the received quotation.

How do I order once I received my quotation?

You can order by contacting our customer service via the email address or telephon number, that you will find in your confirmation mail or in your offer.

What are the “very close” products proposed on my result page?

Everytime your request comes close to one of our portfolio product, they would appear in your results page marked with the sign “very close”. These products generally enable you to benefit from lower delivery time and price.

You can filter the “very close” products using the filter on the left of your results.

I do not find the molecules or the unit I need to configure my mixture within the activity I chosed.

The mixture guide displays the molecules and units specific to your activity. Should you not find the one you need, you can go to the configurator via the button “Define my own mixture” and directly configure your mixture.

I do not find the mixture I need on the results page.

You have the possibility to add comments on a selected product after having added it to your quote. Otherwise you can go to the configurator via the box “Define my own mixture” and configure directly your mixture.

I have a particular specification (valve, stability, certification,…). How can I specify it?

You have the possibility to add comments on your request after having added a product to your quote. If you have chosen a “very close” product, please notice that additional specifications may transform it into an on-demand mixture and influence delivery times and price.

You still have anytime the possibility to go to the configurator via the button “Define my own Mixture” and specify your particular needs.

I do not received any quotation from Air Liquide.

The request of an on-demand mixture can lead to a feasibility study that may delay the sending of the quotation.

You can call our Expertise-Center and aks for a status of your request.

Is my request binding?

No, our Expertise-Center will analyse your request and send you an offer.

Once you received the offer, you can place an order by confirming the offer to our Expertise-Center.

I don't have activity open in Spain.

Our offers and products are valid for the Spanish market.

Depending on your needs, your demand may be transferred to the Air Liquide entity of your country.

You can also get directly in contact with your local Air Liquide team.

I do not see any prices.

The Mixture Guide doesn’t display any prices. Prices will be given to you in our offer depending on your request.

How can I contact the customer service?

You can call our Expertise-Center from Monday to Friday via phone under the 900 80 36 44 or via e-mail at MezclaPedidos.ES@airliquide.com

If you have requested a quotation please follow the instruction given in your confirmation or offer mails.

When will I receive my quotation?

We aim to provide you a quotation within 2 working days.

Some requests for on-demand mixtures may lead to a feasibility that may delay the offer.

What happens if my requested mixture cannot be produced?

Should the technical feasability study be negative, our Expertise-Center will directly come back to you with an alternative offer or will get in contact with you in order to discuss about possible alternatives.

How long is the offer effective?

Our offer is indicative and provisional. It becomes binding once the order placed.

How precise are the delivery times indications?

Our delivery times are indicative and given to you in order to enable you to estimate the delivery times of different products.

They will be precised in our offer.